Credit restoration, subscription cancellation, and refund review for Lip Sync AI
2026/07/22
This Refund Policy explains how Lip Sync AI handles generation credits, subscriptions, one-time credit packs, and payment reviews. It does not limit rights that cannot be waived under applicable law.
If a generation fails because of a covered service error and no usable result is delivered, the credits charged for that attempt will be restored or released. Credit restoration is not a cash refund.
Credits generally are not restored for unsupported or corrupt files, policy violations, duplicate submissions, user cancellation after processing begins, problems caused by the supplied media, or dissatisfaction with an otherwise delivered result.
Subscriptions renew at the price and interval shown at checkout until cancelled. You may cancel through the available billing controls. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period.
Fees already paid for a billing period are generally non-refundable after included service or credits have been used, except for duplicate charges, verified unauthorized payments, qualifying service failures, or where required by law.
Credit packs are one-time purchases. Purchased credits expire 365 days after purchase. Used credits are non-refundable. Requests concerning unused credits are reviewed based on payment status, account activity, and applicable law.
We review requests involving duplicate charges, verified unauthorized payments, incorrect amounts, or qualifying service failures. If approved, a cash refund is returned to the original payment method where possible. Banks and payment networks control the time required for funds to appear.
Email support@lipsyncai.tools with your account email, payment identifier, charge date and amount, related generation identifier if applicable, and a short explanation.
Do not send full card numbers, security codes, passwords, private keys, or unnecessary media. We may verify account ownership and retain transaction evidence as needed for fraud prevention, disputes, accounting, and legal obligations.